Investment accounts

Authorised and regulated by the UK’s FCA to provide investment accounts, we are bound by CASS rules to segregate and protect client assets.

June 2019 investment update

Welcome to our revised Monthly Investment Update in which we pull back the curtain on some of the decisions that we made last month, the rationale behind them, and how they translated into our Dolfin custodied global multi-asset portfolios.

Networking and innovation: Highlights from FinanceMalta 2019

Ramon Bondin, CEO of Dolfin Asset Services (Malta), shares his thoughts on this year’s FinanceMalta conference.

Dolfin launches international payment card and app

Dolfin has launched Dolfin Mastercard, a multi- currency payment card available exclusively to the firm’s private clients.

Receptionist (Mandarin required)
London, UK

Background

Purpose of job

We are looking for a receptionist to join our busy admin team.

The role would suit a candidate looking for a challenging and varied role with a can-do attitude. who can add value with professionalism and great customer service. You will be meeting and greeting visitors, being the first point of contact to all callers, deal with correspondence, post and couriers. You will also get involved in the administration and organisation of the office and provide some support to our client events as required.

You will be comfortable dealing with everything that falls within the remit of looking after a busy reception function and admin enquiries from your colleagues, including client meeting room management. The role will report into the Office & Facilities Manager and is based in the heart of Mayfair.

Position in organisation

Reports to

Office & Facilities Manager

Responsible for

No direct reports

Interacts with

All department, external clients, external suppliers all visitors to the company offices – face to face, phone and via email (and Slack) where required.

Has budget responsibility of

No

Key duties

Meeting and greeting clients for meetings including liaising with ground floor reception

Management of new starter ID cards

Booking meetings internally for internal and external guests

Arranging couriers, post management, parcel management

Keeping the reception area tidy, setting up the kitchen in the morning, ensuring meeting rooms are set up after each meeting and first thing in the morning and ad hoc provisioning in the kitchen

Answering and forwarding phone calls as required/requested

Assisting with events as required including cloak room provision

Administration duties as required or requested

Reporting requirements as required from time to time

Other tasks (including travel arrangements) from time to time as required to cover for absences, holidays and additional work within the team

Criteria

Skills & abilities

Fluent English – verbal and written

Fluent Mandarin – essential

Ability to manage multiple tasks

Ability to provide pragmatic solutions

Remain calm in the face of issues

Experience

Previous reception experience (ideally)

Hospitality experience either in a corporate environment or within the hospitality sector dealing with clients.

Relevant customer service experience to be the face of the organisation

Knowledge

Able to demonstrate clear understanding of how to deal with people and manage client and staff requests in a professional manner.

Understands the role of corporate reception as the face of the company for all visitors and staff.

Understands the level of urgency and speed of action required based on the situation and executes requests or tasks in a professional and calm manner.

Personal attributes

Confident and self-sufficient

Entrepreneurial with a desire to be accountable and make a difference

Ability to communicate clearly in writing and verbally

Flexible and comfortable with a broad variety of duties that may change at short notice

Appreciates the need to be able to manage multiple requests along with a variety of tasks.

Presents themselves in a professional way to all – at all times.

Remuneration

Salary

Commensurate with role and market

Bonus

Based on individual and company performance

Benefits

Private health insurance, dental insurance, pension scheme, subsidised gym membership, death in service cover, employee assistance programme and travel insurance for company travel.

 

Apply for this position

Personal Info

Resume

Cover Letter

Additional Info

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