Authorised and regulated by the UK’s FCA to provide investment accounts, we are bound by CASS rules to segregate and protect client assets.
Purpose of job
We are looking for a receptionist to join our busy admin team.
The role would suit a candidate looking for a challenging and varied role with a can-do attitude. who can add value with professionalism and great customer service. You will be meeting and greeting visitors, being the first point of contact to all callers, deal with correspondence, post and couriers. You will also get involved in the administration and organisation of the office and provide some support to our client events as required.
You will be comfortable dealing with everything that falls within the remit of looking after a busy reception function and admin enquiries from your colleagues, including client meeting room management. The role will report into the Office & Facilities Manager and is based in the heart of Mayfair.
Position in organisation
Office & Facilities Manager
No direct reports
All department, external clients, external suppliers all visitors to the company offices – face to face, phone and via email (and Slack) where required.
Has budget responsibility of
Meeting and greeting clients for meetings including liaising with ground floor reception
Management of new starter ID cards
Booking meetings internally for internal and external guests
Arranging couriers, post management, parcel management
Keeping the reception area tidy, setting up the kitchen in the morning, ensuring meeting rooms are set up after each meeting and first thing in the morning and ad hoc provisioning in the kitchen
Answering and forwarding phone calls as required/requested
Assisting with events as required including cloak room provision
Administration duties as required or requested
Reporting requirements as required from time to time
Other tasks (including travel arrangements) from time to time as required to cover for absences, holidays and additional work within the team
Skills & abilities
Fluent English – verbal and written
Fluent Russian – essential
Ability to manage multiple tasks
Ability to provide pragmatic solutions
Remain calm in the face of issues
Previous reception experience (ideally)
Hospitality experience either in a corporate environment or within the hospitality sector dealing with clients.
Relevant customer service experience to be the face of the organisation
Able to demonstrate clear understanding of how to deal with people and manage client and staff requests in a professional manner.
Understands the role of corporate reception as the face of the company for all visitors and staff.
Understands the level of urgency and speed of action required based on the situation and executes requests or tasks in a professional and calm manner.
Confident and self-sufficient
Entrepreneurial with a desire to be accountable and make a difference
Ability to communicate clearly in writing and verbally
Flexible and comfortable with a broad variety of duties that may change at short notice
Appreciates the need to be able to manage multiple requests along with a variety of tasks.
Presents themselves in a professional way to all – at all times.
Commensurate with role and market
Based on individual and company performance
Private health insurance, dental insurance, pension scheme, subsidised gym membership, death in service cover, employee assistance programme and travel insurance for company travel.