Authorised and regulated by the UK’s FCA to provide investment accounts, we are bound by CASS rules to segregate and protect client assets.
This website is issued in the United Kingdom by Dolfin Financial (UK) Ltd which is regulated and authorised by the Financial Conduct Authority (FRN: 552894). Dolfin is a company incorporated and existing under the laws of England and Wales, under company number 07431519 and with its registered address at 50 Berkeley Street, London, W1J 8HD, United Kingdom.
If you are not a professional investor and do not have experience in investments, please contact an Independent Financial Advisor prior to making any investment decision based on the information on this website.
Please read the Terms below carefully. By accessing any page of this website, you agree to be bound by the Terms below. If you do not agree to the Terms below, please do not access any pages of this website. We reserve the right to vary the conditions of use at any time and will post any variations here. You are advised to review the conditions of use on a regular basis as you will be deemed to have accepted variations if you continue to use the website after they have been posted.
Content of website
Whilst considerable care has been taken to ensure the information contained within this website is accurate and up-to-date, no warranty is given as to the accuracy or completeness of any information and no liability is accepted for any errors or omissions of such information. All products/services referred to on this website are subject to change without notice. We may amend this website and our products and services at any time with or without notice to you. You agree that we shall not be liable to you or to any third party for any amendment, modification, suspension, or discontinuance of the website or any products or services offered through the website.
We accept no responsibility for any information contained in any website accessed via a hypertext link from this website. The content, accuracy and opinions expressed in such websites are not checked, analysed, monitored or endorsed by us. Access to any third party website is at your own risk. You agree that we have no responsibility or liability for third party websites and that we shall not be liable in any way for any damage or loss caused in relation to the content, goods, products or services available through such third-party websites. Users should refresh their browser each time they visit the website to ensure that they access the most up to date version of the website. No UK or other country based person/company may link their website into our website without our express written permission.
Access to the website will not constitute an offer in jurisdictions in which it would be illegal to make such an offer and in such circumstances it will be deemed to have been sent for information purposes only. In accessing this site from outside of the UK, you are responsible for compliance with local laws or regulations and for obtaining your own legal, tax and financial advice.
Copyright in these pages is owned by Dolfin except where otherwise indicated by a third party’s proprietary notice. Images, trademarks and brands are also protected by intellectual property laws and may not be reproduced or appropriated in any manner without written permission of their respective owners. Unless specifically prohibited by a notice published on any page, you may make a print copy of such parts of the website as you may reasonably require for your own personal use provided that any copy has attached to it any relevant proprietary notices and/or disclaimers. All other use is prohibited.
No offer or recommendation
The website is for informational purposes only and should not be construed as a solicitation or offer, or recommendation to acquire or dispose of any investment/product/service or to engage in any other transaction in any jurisdiction. The information provided shall not be binding on us.
While Dolfin uses reasonable efforts to obtain information from reliable sources, we make no representations or warranties as to the accuracy, reliability or completeness of any of information or documents on this website. The information contained on this site is subject to change without notice. You acknowledge that any reliance on any information or other material posted on the website is entirely at your own risk. You must in any event conduct your own due diligence and investigations rather than rely on any of the information on this website.
We publish the website “as is” without any warranty of any kind, express or implied, as to the operation of the website, the accuracy of the information on the website (in so far as such warranties may be excluded under any relevant law) and we shall not be liable for any losses or damage that may result from use of the website as a consequence of any inaccuracies, in or any omissions from, the information which they may contain.
Information contained within this website should not be construed as investment advice, on either the products of Dolfin or the financial instruments discussed in the content of this website. No information or advice, whether oral or written obtained through this Website or otherwise, shall create any warranty.
Dolfin only provides information about its own products and services. We believe that it is important that any investments you make are suitable for your needs. Therefore we recommend prior to making an investment into any of our products you consult with a professional financial adviser who will be able to consider your particular investment and help you to determine which is most appropriate for your circumstances.
If you are not sure whether you are a Professional Client or Eligible Counterparty, please consult an independent Financial Advisor prior to taking any action on the information contained within this website.
Past performance is not a guide to the future. The value of investments and the income from them can go down as well as up. You may not get back the amount originally invested and may lose your investment entirely. The value of overseas securities will be influenced by the rate of exchange used to convert them back into your base currency.
Limitation of liability
Subject to the duties and obligations of Dolfin under the Financial Conduct Authority rules, we will not be liable for any loss or damage suffered by you in connection with the services provided by us or your use of this site including without limitation any indirect or consequential loss; any loss of profits or opportunities or any loss or damage resulting from or related to use of or inability to use any material posted or transmitted via this site.
We use all reasonable security measures to protect our website but it is impossible to protect totally against the abuse of the website (including but not limited to viruses or malicious attacks) by third parties, and you agree that it is your own responsibility to protect yourself against such risks.
Due to the nature of the internet and the need for updates and maintenance of the website, we do not guarantee continuous or uninterrupted access to the website without any faults.
To the extent that any part of these conditions of use is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction such part shall to that extent be severed from the remaining terms all of which shall remain in full force and effect as permitted by law.
Each time you use the site, a condition of use is that you comply with the above terms.
Jurisdiction and governing law
The Terms and any and all contracts concluded under them are governed by and shall be construed in accordance with the laws of England and Wales and all references in these Terms to laws and regulations are references to English laws and regulations unless otherwise specified. You agree that any dispute/s arising out of the Terms or otherwise between us shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Complaints and Financial Ombudsman Service (‘FOS’)
If you meet the definition of an “eligible complainant” and wish to make a complaint about Dolfin, please first contact your Client Relationship Manager at Dolfin and we will endeavour to resolve any issue you may have. Should we be unable to resolve your complaint, or you would like further information with respect to making a complaint, please contact the Financial Ombudsman Service.
Please read our Complaints Handling Policy (Client).
Provision of Information
Order Execution and Allocation Policy
As an FCA Regulated Firm which executes orders on behalf of clients (execution-only), arranges deals in investments (acting as broker), deals as principal (dealing on own account) and provides advisory/discretionary management services (dealing as agent), Dolfin are under an obligation to take all sufficient steps to obtain, when executing orders, the best possible result for our clients. The Execution and Allocation Policy sets out the steps that Dolfin take to achieve the best possible quality of execution for its clients.
- Dolfin RTS 28 (Retail clients) 2018
- Dolfin RTS 28 (Retail clients) 2019
- Dolfin RTS 28 (Professional clients) 2018
- Dolfin RTS 28 (Professional clients) 2019
- Dolfin RTS 28 (Qualitative assessment) 2018
- Dolfin RTS 28 (Qualitative assessment) 2019
Acceptable Use Policy
When making a payment and using a payment account, all clients are required to adhere to Dolfin’s Acceptable Use Policy. The policy applies to you as soon as you access and/or use Dolfin’s payment services.
This policy sets out the terms under which you may access Dolfin’s payment services, covering acceptable activities, practices and transactions, including actions Dolfin may take if we believe you are in breach of the policy. Failure to adhere to this policy may result in your payment requests being declined. Please ensure you have read and understood this policy and contact your relationship manager if you have any questions or would like clarification on any of the points covered.
Conflicts of Interest
Dolfin is committed to operating in the best interests of our clients and to identifying, monitoring and managing all actual and potential conflicts of interest that can arise between us and our clients. We will take all reasonable steps to ensure fair treatment of our clients. Such steps will be in line with the Company’s policy on conflicts of interest, a full version of which is available below.
The following information is pertinent to Dolfin Asset Services Limited which is a regulated and authorised by the Malta Financial Services Authority (IS83564).
Dolfin Asset Services Limited is a company incorporated and existing under the laws of Malta bearing company registration number C83564 and with its registered office at 89, Level 5, St. John’s Street, Valletta VLT1165, Malta. The terms and conditions set out in this page are strictly in relation to Dolfin Asset Services Limited.
Jurisdiction and governing law
The Terms and any and all contracts concluded under them are governed by and shall be construed in accordance with the laws of Malta and all references in these Terms to laws and regulations are references to Maltese laws and regulations unless otherwise specified. You agree that any dispute/s arising out of the Terms or otherwise between us shall be subject to the exclusive jurisdiction of the Courts of Malta.
Arbiter of Financial Services
If you meet the definition of an “eligible complainant” and wish to make a complaint about Dolfin Asset Services Limited, please first contact your Client Relationship Manager at Dolfin and we will endeavour to resolve any issue you may have. Should we be unable to resolve your complaint, or you would like further information with respect to making a complaint, please contact the www.financialarbiter.org.mt
Reception and transmission of Orders and Execution Policy
As a MFSA Regulated Firm which executes orders on behalf of clients (execution-only), arranges deals in investments (acting as broker), deals as principal (dealing on own account), Dolfin are under an obligation to take all sufficient steps to obtain, when executing orders, the best possible result for our clients. The Procedure in respect of the reception and transmission of orders and execution of Orders sets out the steps that Dolfin Asset Services Limited take to achieve the best possible quality of execution for its clients.